Shipping Policy

At Structured Dresses, we are dedicated to ensuring that your shopping experience extends beyond the moment you place your order. Our shipping policy is designed to provide transparency, reliability, and convenience as we prepare your items for dispatch and delivery. We understand that receiving your purchase in pristine condition and within a reasonable timeframe is essential, which is why we have established a streamlined process to meet these expectations.

Order Processing and Handling

All orders placed on structureddresses.com are subject to verification and authorization before entering the fulfillment stage. Once your payment has been confirmed and your details reviewed, our team begins the careful process of preparing your items for shipment. This includes inspecting each garment for quality, securing it in protective packaging, and labeling it according to destination. While we strive to process orders efficiently, please note that some items—particularly those involving special sizing or limited editions—may require additional handling time. You will receive a notification when your order has been dispatched, along with tracking information to monitor its journey.

Packaging and Presentation

We believe that the unboxing experience should reflect the elegance of our designs. That is why every Structured Dress is packaged with care, using materials that safeguard the fabric and maintain its shape during transit. Garments are often enclosed in dust bags or sealed in water-resistant outer layers to prevent soiling or moisture damage. We also minimize unnecessary packaging waste by using only what is required to ensure safe delivery. Upon arrival, you should inspect your order immediately to confirm that it has reached you in perfect condition.

Domestic and International Shipping

We are pleased to offer shipping services to customers within the domestic region as well as select international destinations. During checkout, you will be prompted to choose a shipping method based on your location and delivery preferences. While we work with trusted courier partners to ensure timely transit, delivery speeds may vary depending on regional logistics, customs clearance, and local postal infrastructure. Please be aware that once a package leaves our facility, we cannot guarantee specific arrival dates due to factors outside our control, such as weather disruptions or carrier delays.

Customs, Duties, and Import Fees

For international orders, customers are solely responsible for any import taxes, value-added taxes (VAT), customs duties, or brokerage fees imposed by their respective countries. These charges are determined by local authorities and are not included in the purchase price or shipping fee. We recommend consulting your country’s customs office to understand potential costs before placing an order. In the event that a package is returned to us due to refusal of these fees, we will process a refund minus the original shipping cost and any return handling fees.

Tracking and Delivery Confirmation

Each shipped order is assigned a unique tracking number, which you can use to follow the progress of your package in real time. Delivery confirmation is provided once the carrier marks the item as received at the designated address. We encourage you to ensure that your shipping information is accurate at the time of purchase, as we cannot redirect packages once they have been dispatched. If a delivery attempt fails due to an incorrect or incomplete address, additional fees may apply for reshipment.

Lost or Stolen Packages

While rare, instances of lost or stolen packages may occur during transit. Once a package is marked as delivered by the carrier, responsibility transfers to the customer. If your tracking shows delivery but you have not received the item, we recommend checking with household members, neighbors, or building management. In cases where the carrier confirms a loss prior to delivery, we will investigate and, if verified, issue a replacement or refund at our discretion.

Environmental Responsibility

We are committed to reducing our carbon footprint through sustainable shipping practices. This includes optimizing packaging size to reduce transport emissions, partnering with eco-conscious logistics providers, and encouraging consolidated shipments when possible. As part of our ongoing efforts, we continue to explore innovations in green logistics to align with our broader mission of ethical fashion.

By placing an order at structureddresses.com, you agree to the terms outlined in this shipping policy. We appreciate your trust in us and remain dedicated to delivering the quality and service you expect from Structured Dresses.